Refund policy

At Bryna Store, customer satisfaction is our highest priority. We want you to shop with complete confidence. If you are not fully satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, accessories, and documentation.
  • Not show any signs of wear, damage, or alteration.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items are not eligible for return unless they arrive damaged or defective:

  • Personalized or custom-made products.
  • Gift cards.
  • Final sale or clearance items.
  • Products damaged due to misuse, accidents, or improper care.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 48 hours of delivery.

Include:

  • Your order number.
  • A clear description of the issue.
  • Photos of the product and packaging.

After verification, we will arrange a replacement or issue a full refund at no additional cost.

4. Return Shipping

If the return is due to:

  • Our mistake
  • A defective product
  • Shipping damage
  • Wrong item received

Bryna Store will cover all return shipping costs.

If the return is requested for personal reasons such as:

  • Changed your mind
  • Ordered the wrong item
  • No longer needed

The customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning valuable items.

5. Free Replacement Policy

If an item is confirmed defective or arrives damaged, we may offer:

  • A free replacement, or
  • A full refund

No additional shipping charges will apply in these cases.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank.

If you still have not received your refund after these steps, please contact our support team.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, cancellation is no longer possible. In this case, please wait until the order is delivered and submit a return request.

8. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team with your order information.

9. Return Method & Fees

  • Return Method: By mail
  • Return Shipping Cost: Free
  • Restocking Fee: None
  • Refund Processing Time: Within 5-10 business days after the returned item has been inspected and approved

10. Customer Responsibility

Customers are responsible for ensuring that returned products are securely packaged.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Bryna Store

📧 Email: support@bryna.store

📞 Phone: +44 7311 188116

📍 Business Address:

21 Anerley Grove

CAERNARFON

ENG LL55 2HR

United Kingdom

🕒 Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (London Time)