Shipping policy

By completing a purchase with Bryna, you accept the conditions described in this policy. This applies to all orders shipped within the United Kingdom.

Shipping Timeframe
Processing: 1–2 business days (Monday–Friday).
Travel Time: 7–8 business days after your item leaves us.
Daily Cutoff: Orders placed after 4:00 PM (London Time) will be processed the next business day.
Estimated Arrival: 8–10 business days total (processing + travel).

Delivery windows are estimates and can vary due to carrier delays, weather, holidays, or other unforeseen events.

Shipping Services
Service Type: Standard UK Shipping
Cost: Free shipping on all orders no minimum spend required
Destination: Orders are sent to the address you provide at checkout
Shipping details shown at checkout are accurate at the time of purchase.

Tracking Your Order
Please note: your tracking number may take 24–48 hours to become active after dispatch. This does not affect your estimated delivery window of 8–10 business days.

Order Changes or Cancellations
If you need to modify or cancel your order, contact us immediately. Once your order has been shipped, changes or cancellations may not be possible.

Incorrect Shipping Address
Please verify your shipping address is correct before finalising your order. Bryna is not responsible for deliveries sent to wrong or incomplete addresses provided by the customer.

Lost or Delayed Packages
If your parcel appears lost or stuck, get in touch with us. We will investigate the situation and assist where possible.

Customer Support
Got questions or need some help? Our team is here to assist. Reach out using the contact details below.

Email: support@bryna.store
Phone: +44 7311 188116
Address: 21 Anerley Grove, London SE19 2HS, United Kingdom